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Keysight Technologies created an infrastructure that enabled live updates. On the old platform, this task would have taken months. After, the team gathered content, designed, built, tested, and launched the new coronavirus-information hub site in less than five weeks. A task that would have taken four to five days using the previous intranet platform took less than five minutes. The team was able to adjust the layout of the main page to highlight key COVID-19 links and information. Similarly, Johnson & Johnson’s new platform allowed the team to rapidly respond to changing business needs amid the pandemic. The team was able to build a comprehensive Covid-19 hub site within just two days. This site was then passed on to the internal-communications team to edit and launch within a few days. Within a few hours of initial consultations with internal-communications management, the team had already provisioned a first version of the site and populated it with widgets and content based on those initial conversations. Good practice for any design, these elements acted as the foundations for success when the team abruptly needed to support employees working in the new, pandemic conditions. Likewise, the World Bank Group created scalable, modular components and standardized page templates. With this came the added benefit of enabling more people to “attend” on demand and learn from them. It also recorded many of the meetings and stored them on the intranet. When that was no longer possible, the organization moved its meetings online, finding innovative ways to connect with customers, foster relationships with them, and respond to their various needs virtually. Visiting customers in their office or home had always been a big part of its financial advisors’ work. One example of such change comes from winner DVAG. Teams like our winners were able to respond to change in profound ways to make a positive impact on their organizations and employees. While this topic has been prevalent in past Design Annuals, the COVID-19 Pandemic has brought it to the forefront. But the difference between an intranet team that survives and one that thrives is not just the ability to change, but the willingness and capability to pivot quickly and effectively. Organizations around the world were in similar situations over the last 12 months, and none was in a position to thwart change. Preparedness and Capacity to Swiftly Pivot Let’s discuss the ways in which the winners encompassed these traits. preparedness and capacity to swiftly pivot.Winning teams shared a few common traits that made them successful during the pandemic, but that can be valuable in any situation. Often, the corporate intranet acted as means of sustenance for employees. communicating changes in work processes.The winning design teams helped make palatable challenges like: Teams like IT, HR, and corporate communications - the very ones who often own the intranet - have had a great deal of pressure on them as they have been tasked with supporting an unexpected, stressed, remote workforce.
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The COVID-19 pandemic has tested us all including intranet designers. The World Bank (US), a unique global partnership with 189 countries, fighting poverty worldwide through sustainable solutions.
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(US), a publicly traded software company that provides cloud computing, app modernization, networking, security, and digital-workspace and virtualization software and services (Italy), one of the world’s leading energy-infrastructure operators (US), the world's leading electronic-measurement company